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options","\u002Fplugins\u002Fgift-wrap\u002Fwrapping-options","1.plugins\u002F5.gift-wrap\u002F5.wrapping-options",{"title":180,"path":181,"stem":182},"Storefront and orders","\u002Fplugins\u002Fgift-wrap\u002Fstorefront-and-orders","1.plugins\u002F5.gift-wrap\u002F6.storefront-and-orders",{"title":20,"path":184,"stem":185},"\u002Fplugins\u002Fgift-wrap\u002Ftroubleshooting","1.plugins\u002F5.gift-wrap\u002F7.troubleshooting",false,{"id":188,"title":20,"body":189,"description":289,"extension":290,"links":291,"meta":292,"navigation":293,"path":184,"seo":294,"stem":185,"__hash__":295},"docs_en\u002F1.plugins\u002F5.gift-wrap\u002F7.troubleshooting.md",{"type":190,"value":191,"toc":277},"minimark",[192,196,201,210,214,225,229,236,240,252,256,263,267,270,274],[193,194,20],"h1",{"id":195},"troubleshooting",[197,198,200],"h2",{"id":199},"an-option-is-not-visible-on-a-product-page","An option is not visible on a product page",[202,203,204,205,209],"p",{},"Check that the option is active, 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If no group is assigned, verify that the product and option are active in the current sales channel. Clear cache after configuration changes.",[197,211,213],{"id":212},"an-option-is-not-visible-in-cart-or-offcanvas","An option is not visible in cart or offcanvas",[202,215,216,217,220,221,224],{},"Check ",[206,218,219],{},"Show in cart"," on the option and ",[206,222,223],{},"Show gift wrapping form in cart"," in plugin configuration. The add form also hides when all eligible wrapping options are already selected for that product.",[197,226,228],{"id":227},"the-message-fields-do-not-appear","The message fields do not appear",[202,230,231,232,235],{},"Enable ",[206,233,234],{},"Allow gift message"," on the selected wrapping option. Recipient and message fields are intentionally hidden and disabled for options where messages are not allowed.",[197,237,239],{"id":238},"the-wrapping-is-not-free-when-expected","The wrapping is not free when expected",[202,241,242,243,246,247,251],{},"Use a positive ",[206,244,245],{},"Free from product price",". ",[248,249,250],"code",{},"0"," means no threshold. Check the active calculated product price for the current sales channel, currency, customer group, and quantity. Advanced prices can change the price used by the buy widget.",[197,253,255],{"id":254},"the-wrapping-does-not-appear-on-an-order-page","The wrapping does not appear on an order page",[202,257,258,259,262],{},"Ensure ",[206,260,261],{},"Show gift wrapping on confirmation and order pages"," is enabled. Test a newly created order after clearing cache. Historical order data is immutable; changing an option later does not rewrite an already placed order.",[197,264,266],{"id":265},"administration-order-display-is-missing-or-broken","Administration order display is missing or broken",[202,268,269],{},"Rebuild Administration assets and reload Administration with a hard refresh. Confirm the plugin is active. 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