Request management

The plugin adds request views to Shopware Administration so the team can review demand and intervene when needed.

Preorder requests

Open Marketing → Preorder requests. The list includes the preorder number, creation date, product, total amount, paid amount, and remaining amount. Use it to reconcile preorder demand and payment progress with your order process.

The product detail page also contains a Preorder tab where you configure the product itself.

Back-in-stock requests

Open Marketing → Back-in-stock requests, or use the product’s Back-in-stock requests tab to focus on one product. The list shows the product, customer where available, email, optional phone number, creation time, and whether the request was notified.

From the context menu, you can send the email notification manually, open a phone prompt for requests with a phone number, mark a phone contact as notified, or delete a request. Deleting a request is permanent and prevents its automatic notification.

Price-drop requests

Open Marketing → Price-drop requests. The list provides the product, subscriber, reference price, optional target price, creation time, and notification status. Its context menu offers the same manual email, phone, mark-notified, and delete actions.

Use the filters and sorting controls to separate outstanding requests from already-notified ones before a campaign follow-up.