Troubleshooting

A button does not appear

Check the relevant global configuration switch first. For listings, also enable that feature’s separate listing switch.

• A preorder additionally needs an active product setting, a preorder quantity greater than zero, and a passed preorder start date.
• A back-in-stock button needs available stock of zero.
• A price-drop button needs a current calculated sales-channel price.

Clear Shopware cache after changing configuration or product data:

bin/console cache:clear

A customer did not receive an automatic email

Confirm the request is still open, Shopware mail is configured, and a messenger consumer is running. Then inspect failed messages and application logs according to your deployment setup. For a stock alert, make sure the product is truly available in the relevant sales channel. For a price alert, make sure the new price is lower than the stored reference and, if set, no higher than the target price.

A preorder cannot be submitted

Verify that preorder quantity is positive, the preorder start date has passed, the customer accepted consent, and the requested quantity is within the configured limit. Also make sure the cart does not already contain regular products.

An email template is missing or incorrect

Update the plugin and run migrations, then clear the cache. Check Settings → Email templates for the technical type listed in Emails and queue. Revert only deliberate template customizations from a backup; do not uninstall the plugin simply to recreate templates.

Requests disappear from Administration

Notified request records are cleaned up after 30 days by the plugin’s daily scheduled task. Export or process data that must be retained for longer before the cleanup period ends.