Troubleshooting

An option is not visible on a product page

Check that the option is active, Show on product page is enabled, and the product matches an assigned dynamic product group. If no group is assigned, verify that the product and option are active in the current sales channel. Clear cache after configuration changes.

An option is not visible in cart or offcanvas

Check Show in cart on the option and Show gift wrapping form in cart in plugin configuration. The add form also hides when all eligible wrapping options are already selected for that product.

The message fields do not appear

Enable Allow gift message on the selected wrapping option. Recipient and message fields are intentionally hidden and disabled for options where messages are not allowed.

The wrapping is not free when expected

Use a positive Free from product price. 0 means no threshold. Check the active calculated product price for the current sales channel, currency, customer group, and quantity. Advanced prices can change the price used by the buy widget.

The wrapping does not appear on an order page

Ensure Show gift wrapping on confirmation and order pages is enabled. Test a newly created order after clearing cache. Historical order data is immutable; changing an option later does not rewrite an already placed order.

Administration order display is missing or broken

Rebuild Administration assets and reload Administration with a hard refresh. Confirm the plugin is active. If only one order is affected, inspect whether it contains a saved gift-wrapping line item.

I need help

Provide the Shopware version, plugin version, affected sales channel, product ID, wrapping option ID, screenshots, and relevant Shopware logs when contacting support.